Demo property. Look around freely — this hotel is fictional and changes are off. View as

Front desk

Today at the property

Chats today
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Messages today
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Need attention
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Leads today
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Bookings today
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Needs attention

Longest wait first
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Today at the property

Inbox

Reason:
Guest
Status
Time
Last message
Actions
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Guests

The front-desk board: every booking in your PMS this week and ahead, from any source.

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Suggested additions

When your team answers a question Anfigo couldn't, the question and your answer show up here. Approve to teach Anfigo (it's added to the category you pick), or dismiss.

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Media

Upload menus, maps, room or amenity photos. Give each a clear name — Anfigo sends the right file when a guest asks for it.

Drag & drop or click to upload JPG, PNG or PDF (menus, maps, brochures) · up to 15 MB · rename any photo below

WiFi & access

WiFi network & password, door/gate/safe codes, how to connect. Private: Anfigo shares this only with guests who have a confirmed reservation or are staying now — anyone else is told it comes with their booking / at check-in.

House rules

Smoking, pets, quiet hours, visitors, parties, minimum age.

Policies & payment

How you word your cancellation, refund, no-show and discount policies to guests. The rules themselves — deposit, free-cancellation window, who handles what — are set in and Anfigo already knows them; write here only what a guest should hear beyond that.

Breakfast & dining

Breakfast hours & location, room service, on-site restaurant/bar.

Extras & services

Extras guests can add that are not in your PMS — late check-out, tours, transfers, breakfast in bed — with prices and how to book them. Items from your PMS are known already. Whether Anfigo suggests extras on its own is set in AI rules → AI behaviour.

Amenities

Pool, gym, spa, parking, laundry, AC, elevator — what's available and the hours.

What's nearby

Restaurants, attractions, beaches, shops, pharmacies, ATMs.

Getting here

Directions, airport transfer, taxi, public transport, parking.

FAQs

Common guest questions and your answers.

General notes

Anything else Anfigo should know to answer guests.

Property info

Read-only · synced automatically from your PMS.

Open this section to load data.

Rooms

Read-only · synced from your PMS. Live prices are quoted to guests at booking time.

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Packages

Read-only · synced automatically from your PMS.

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Add-ons

Read-only · synced automatically from your PMS.

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Help Center

Setup guides, how-tos, and support.

Need a hand?
Our team replies fast. Tell us what you're stuck on and we'll help.
Setup & usage guides
Setup wizard

Six quick questions — your Knowledge Base, your PMS, guest chats, payments, AI rules, say hello. Re-run any step anytime; nothing is lost.

Open the wizard
Knowledge Base

WiFi, house rules, dining, what's nearby, FAQs — plus menus, maps and photos Anfigo can send. Anfigo only answers with what you put here (and your PMS data).

Connect Cloudbeds

Paste your Cloudbeds API token under Integrations → Cloudbeds; rooms, rates, reservations and guests sync in automatically (one-click Marketplace connect is coming).

Illustrated guide
Connect WhatsApp — keep your app

Anfigo answers guests on your existing WhatsApp Business number while the app keeps working. Enter your number under Integrations → WhatsApp Business; your Anfigo contact pairs the phone with you on a short call (≈10 minutes). One-click connect is coming.

Payments

Connect Recurrente and Anfigo sends guests a secure link to pay or guarantee a booking straight from the chat. Deposit, cancellation, refund and no-show rules live under AI rules → AI behaviour. Stripe and MercadoPago are coming.

Guide
Managing your Inbox

How Anfigo hands chats over to your team (and stays silent until you press Resume AI), search, filters, Bookings and the Manager report.

Guide
Instagram DM & Messenger

Connect your property's Facebook Page once and Anfigo answers Messenger chats and Instagram DMs. Replies from your apps pause Anfigo on that chat.

About & legal
About Anfigo Terms of Service Privacy Policy

AI assistant

How Anfigo sounds on every channel. Applies from the next guest message.

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General

How your property is named and reached. Guests see the name in Anfigo's replies.

The address you sign in with.

Address

Setup wizard

Walk through setup again — your Knowledge Base, your PMS, guest chats, payments and AI rules.

Open setup wizard

Connect via Cloudbeds Marketplace

Authorize Anfigo directly through the Cloudbeds App Marketplace — no manual token entry needed.

Coming soon

Cloudbeds

Enter your Cloudbeds API credentials to sync reservations and guest data automatically.

Not connected

Cloudbeds → Marketplace → My Apps

Cloudbeds → Settings → API Credentials

Connect with WhatsApp — one click

Meta approval in progress — until then we pair your number with you on a short call (below).

Coming soon

WhatsApp — keep your app

Your number keeps working in the WhatsApp Business app (groups, calls, staff chats) while Anfigo answers guests 1:1 — and your past guest chats sync in automatically.

Not connected

The number on the WhatsApp Business app (not personal WhatsApp), in use for at least 7 days.

Facebook Page & Instagram DM

Guests who write to your Facebook Page or Instagram get answered by Anfigo. Your team keeps using the apps — a reply from there pauses Anfigo on that chat.

Not connected
  1. Make sure the Instagram account is a Professional account linked to the Facebook Page, with "Allow access to messages" switched on.
  2. Disconnect any other tool (ManyChat, auto-replies) from the Page's messages — Meta delivers them to one tool only.
  3. Sign in below with a Facebook account that manages the Page and pick the Page.
Advanced — paste an access token instead

For your Anfigo contact: a User access token from the Graph API Explorer (Anfigo Business app, with pages_messaging, pages_manage_metadata, pages_read_engagement, pages_show_list, instagram_basic, instagram_manage_messages, business_management) or a Page access token.

Telegram

Telegram bot

Create a bot via @BotFather and paste the token below.

Not connected

Open Telegram → search @BotFather → /newbot → copy the token it gives you.

How to set up in 3 steps:

  1. Open Telegram and message @BotFather
  2. Send /newbot and follow the prompts to name your bot
  3. Copy the token BotFather gives you and paste it above

Guests can find your bot by searching its username on Telegram and start chatting — just like WhatsApp Business.

Coming soon

Meawo

The Meawo channel connector is under development.

Coming soon

SMS

Two-way SMS for guests is on the way.

Coming soon

Stripe

Card payments via Stripe are coming soon.

Square

Square point of sale

Connect the Square account of your restaurant, bar or shop. Anfigo reads its sales and orders for reports. Nothing is charged through it, and booking payments stay with your payment provider.

Not connected

Square → Developer Dashboard → your application → Credentials → Production access token

How to get the token in 3 steps:

  1. Sign in at developer.squareup.com with the Square account of the point of sale
  2. Open (or create) an application, then Credentials → copy the Production access token
  3. Paste it above, press Test, choose the location and press Connect

The token lets Anfigo read orders and payments. It cannot move money.

Bookings

Bookings Anfigo created and sent a payment link for.

Guest
Room
Dates
Stage
Balance
Created
Open
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What Anfigo did for your hotel

Computed from your PMS records and Anfigo's chats, in your property's time

Anfigo's bookings over time
What the bookings Anfigo brought are worth, by the day they were made, and the money that arrived on them
Anfigo's sales
Bookings that came out of an Anfigo chat, by how they closed
How Anfigo's sales were paid
The money on those bookings, by how it arrived
Chats over time
Guest chats Anfigo was in, per day
Why chats reached your team
When guests write
Guest messages by hour of day, your property's time
Guests Anfigo helpedNot sales — service and money on existing bookings